Vídeo
New version of the IMED Hospitales patient app
February 16, 2026
IMED Hospitales has released a new version of its patient app, conceived as the central hub around which its Digital Patient Experience project pivots. The update strengthens appointment management, access to clinical documentation, notifications and new features designed to improve the patient journey before, during and after care.
Presentation video:
One more step toward a simpler digital patient experience
IMED Hospitales’ Digital Patient Experience project aims to reduce friction in the relationship with patients, simplify routine tasks and provide relevant information at the right time. The app is becoming the main channel for centralising these capabilities, keeping in-person care as the core of care delivery and complementing it with useful digital tools for day-to-day use.
A digital experience before, during and after care
The new version has been designed with a patient-journey view, providing value at different points in the care process:
Before the visit
Appointment management: book, change or cancel, and check schedules. Improved navigation experience.
Quick access to relevant information and notices through notifications. New notification centre.
Waiting list for high-demand specialties. Receive notifications when new slots become available.
Receive the information you need to prepare for certain tests or procedures.
During the visit
Digital experience features such as self check-in, designed to streamline the process at the centre.
After the visit
Access to the medical record and available clinical documentation (reports, results, etc.).
Option to share the medical record with external professionals, under the patient’s control.
Support to resolve questions through a chatbot and a help chat with an agent.
The app, the cornerstone of the digital ecosystem
Within IMED Hospitales’ Digital Patient Experience strategy, the app acts as a single point of access that helps centralise what matters (appointments, documentation and notifications), save time on repetitive tasks and improve continuity of the patient experience. This release is part of a continuous improvement plan in which technology is geared toward making the care process easier.
In addition, the new version strengthens convenience and security features, such as biometric authentication (when the device supports it) and the ability to share clinical information in a controlled way.
Available for iOS and Android
The new version of the patient app is available to download on iOS and Android.
Download links (to be inserted by the web team):
App Store
Google Play
Frequently asked questions
What is the Digital Patient Experience?
It is the set of tools and processes that make it easier for patients to manage tasks and access information related to their care in a more accessible and consistent way, before, during and after their visit.
Does the app replace in-person care?
No. The app complements healthcare by offering management and information features, but it does not replace in-person medical care.
What happens if the patient already had the app installed?
When updating to the new version, they will need to sign in again with the users they have configured. If they do not remember the password, they can recover it from the sign-in screen.
How can the password be recovered?
From the sign-in screen, using DNI, NHC or an alias, following the recovery process available within the app.
